Resources and Publications

How To Get the E-Government Wrong: The TSA Case

May 5, 2011
| Blogs & Op-eds

While there are an array of great things going on currently in e-government in the U.S. government, including a shift to cloud computing, more efforts at using mobile platforms and social media, and efforts to streamline and conslidate the hundreds if not thousands of legacy systems, at the end of the day the way the public still mostly interacts with government digitally is through government agency web sites. And yet, too many of them remain user-unfriendly and poorly maintained. A case in point is the Transportation Security Administration.