WASHINGTON – More widely deployed use of self-service technology could add $130 billion to annual GDP, up to $1,100 per household, according to a report released today the Information Technology and Innovation Foundation (ITIF).
“Self-service technology is becoming increasingly common. From check-in kiosks at airports to check-out scanners at grocery stores, consumers are taking advantage of new technologies to enjoy convenience, efficiency and lower costs,” said Daniel Castro, ITIF senior analyst. “By tomorrow’s federal tax filing deadline, many of us will have completed complex forms with tax preparation software at a fraction of the cost of hiring a tax accountant. Self-service technology is the latest example of how technological innovation is benefitting individual consumers and creating dynamism throughout the economy.”
The report surveys the adoption of self-service technologies delivered via kiosks, the internet, mobile devices and the telephone and the many benefits to consumers, businesses and the economy. It also explores how advancements in technology such as touch screen displays, and card readers, combined with wireless networks and the availability of broadband Internet access, are leading to a growing number of self-service options and opportunities for companies to boost productivity. The report also helps makes the case for the government to embrace self-service technology to deliver services more efficiently and more conveniently to citizens.
The report acknowledges that the adoption of new technologies can lead to job losses and provides examples of opposition to self-service technology from realtors, optometrists, g