Tom is a co-founder of our Public Sector Practice in the Americas. He directs our work with tax authorities and public-finance agencies, as well as our research on public-sector productivity. He also helps lead the McKinsey Center for Government’s work on fiscal management.
Among other recent projects, Tom helped a public-finance agency develop its 5-year strategic plan, improve the performance of its IT department, and design a new customer-service organization. He also supported a human-capital transformation at the agency, which included the development of a dynamic people strategy, the streamlining of recruiting and hiring processes, and a significant reorganization of the HR function.
In Tom’s recent work for a government department, he helped the client define a government-wide financial-management strategy; redesign the operations, organization, and IT infrastructure of one of its financial-management services; and improve debt collection by identifying more than $2 billion in incremental debt-collection opportunities and building business cases to support them. In 2008 and 2009, while on a leave of absence from McKinsey, Tom contributed to the financial regulatory work and reform efforts for the Obama administration’s transition team.
Based in Washington, DC, Tom joined McKinsey in 1996. He holds a BA in political science from Macalester College and an MPA