Cost savings should be given by Congress to citizens that use e-government services.
If citizens, particularly lower income citizens, could save more money by being on line, they would be more able to afford to subscribe to broadband. One way for government to enable this is to pass along the savings from online interactions to citizens. For many governmental activities it costs government less if citizens use an online channel, as opposed to using mail, telephone, or in-person channels. This includes services like paying taxes, fees, and fines (e.g., parking tickets), renewing permits and licenses, and other activities where citizens pay. Some governments provide a discount for citizens using the lower-cost e-government channel. More governments should do the same.